ServiceNow IT Service Management (ITSM) Implementation
Learn practical skills that may be applied immediately to accelerate ITSM implementations.
IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations.
This course aligns with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation, using a low-code or no-code approach.
This course focuses on the baseline capabilities, security and architecture of these ITSM applications and processes:
Incident Management
Problem Management
Change Management
Service Catalog and Request Management
Service Portfolio Management
Information on Configuration Management (including Common Service Data Model), Knowledge Management, and Release Management, and how they are used to support the ITSM applications listed above, is also provided. Class participants will also receive an introduction to the ITSM Professional suite, including Performance Analytics, Continual Improvement, Vendor Manager Workspace, and Machine Learning.
8 Cursos encontrados
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- Método de Impartición Aprendizaje Virtual
- Fecha 14-16 enero, 2026 | 9:00 AM to 5:00 PM
- Lugar Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición Aprendizaje Virtual
- Fecha 02-04 febrero, 2026 | 9:00 AM to 5:00 PM
- Lugar Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición Aprendizaje Virtual
- Fecha 25-27 febrero, 2026 | 10:00 AM to 6:00 PM
- Lugar Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición Aprendizaje Virtual
- Fecha 23-25 marzo, 2026 | 9:00 AM to 5:00 PM
- Lugar Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición Aprendizaje Virtual
- Fecha 15-17 abril, 2026 | 9:00 AM to 5:00 PM
- Lugar Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición Aprendizaje Virtual
- Fecha 13-15 mayo, 2026 | 10:00 AM to 6:00 PM
- Lugar Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición Aprendizaje Virtual
- Fecha 03-05 junio, 2026 | 9:00 AM to 5:00 PM
- Lugar Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición Aprendizaje Virtual
- Fecha 29 junio-01 julio, 2026 | 9:00 AM to 5:00 PM
- Lugar Aula Virtual (W. Europe )
- Idioma: Inglés
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